Refund policy

 

SLOTPRO RETURN & REFUND POLICY Effective upon publication at slotpro.store

1. Overview and Scope

SlotPro("Company," "we," "us," or "our") operates a return and refund program subject to the terms and conditions set forth herein. This Return & Refund Policy governs all return, exchange, and refund requests submitted by customers ("Customer" or "you") in connection with purchases made through slotpro.store. By completing a purchase or submitting a return request, the Customer acknowledges, accepts, and agrees to be bound by this Policy in its entirety.

All return requests are subject to formal authorization prior to shipment of any goods back to the Company. Submission of a return request does not constitute automatic approval. Unauthorized returns will not be accepted, processed, or refunded.

2. Return Window

Customers may request a return within thirty (30) calendar days of the confirmed delivery date of the order (the "Return Window"). Return requests submitted after the expiration of the Return Window will not be eligible for processing, except as otherwise required by applicable law.

3. Return Eligibility

To qualify for a return, all of the following conditions must be satisfied at the time the return request is submitted and at the time the returned item is received by the Company:

  1. The item must be unused, unaltered, and in the same condition in which it was received by the Customer.
  2. The item must be in its original, undamaged packaging with all original tags, accessories, and documentation included.
  3. The item must not exhibit any signs of handling beyond reasonable inspection, including but not limited to signs of use, installation, modification, or self-inflicted damage.
  4. The Customer must provide valid proof of purchase, including the original order confirmation or receipt.
  5. The return must have been formally authorized by the Company prior to shipment pursuant to Section 5 of this Policy.

Items that have been opened beyond reasonable inspection, used, altered, damaged through Customer misuse, or that otherwise fail to meet the foregoing criteria may not qualify for return and will be evaluated on a case-by-case basis at the sole discretion of the Company.

4. Non-Returnable Items

The following items are expressly excluded from this Return Policy and are not eligible for return or refund under any circumstances:

  • Final sale or discounted items marked as sale or clearance at the time of purchase.
  • Gift cards and store credits of any denomination.
  • Items confirmed to have been delivered to an incorrect address provided by the Customer at checkout (see Section 11).

5. Return Authorization Procedure

All returns must be formally authorized by the Company prior to shipment. The following procedure must be followed to initiate a return:

  1. Submit a formal return request through the Company's designated Return Center, accessible at slotpro.store.
  2. Upon submission, a Return Authorization reference number will be generated and communicated to the Customer, subject to approval.
  3. If the return request is approved, the Customer will receive a return shipping label and written instructions specifying how and where to send the item(s).
  4. Only items expressly confirmed through the Return Center may be returned. Items returned without prior authorization, or items not listed in the approved return request, will not be accepted, processed, or refunded, and may be returned to the Customer at the Customer's expense.

For questions or assistance with the return process, the Customer may contact the Company at help@slotpro.store at any time.

6. Required Documentation and Photographic Evidence

To facilitate accurate verification and processing, the Customer is required to provide photographic evidence of the product upon receipt of the order. In the event of a return request, photographs documenting the condition of the item at the time of return submission may be required. Failure to provide required documentation may result in delays or denial of the return request.

7. Defective, Damaged, or Incorrect Items

The Customer must inspect all items upon delivery. In the event that an item is found to be defective, damaged, or materially different from the item ordered, the Customer must contact the Company immediately at help@slotpro.store and provide all of the following:

  • Clear photographs of the defective or damaged item.
  • Photographs of the specific area(s) of the defect or damage.
  • Proof of order delivery, including tracking confirmation or delivery notification.

The Company will evaluate the reported issue upon receipt of the foregoing documentation and will take appropriate corrective action, which may include replacement, repair, or refund, at the Company's discretion.

8. Return Shipping and Handling Fees

Unless otherwise determined by the Company in connection with a defective, damaged, or incorrectly shipped item, return shipping costs are the sole responsibility of the Customer. Additionally, a handling fee of up to fifteen U.S. dollars (USD $15.00) may be assessed to cover processing and return shipping costs and will be deducted from the final refund amount issued to the Customer.

Original outbound shipping fees are non-refundable under this Policy.

9. Order Cancellations and Customer Remorse

In the event that an order is cancelled or a return is requested due to customer remorse (i.e., a change of mind unrelated to product defect or Company error), the Customer shall be solely responsible for all return shipping costs. No restocking fee will be assessed in such circumstances, provided that all other return eligibility requirements set forth in Section 3 are satisfied.

10. Refund Processing and Timeline

Upon receipt of the returned item(s) at the Company's designated facility, all returned items will be inspected to confirm compliance with the eligibility criteria set forth in this Policy. Refund eligibility will be determined solely on the basis of such inspection.

If the return is approved following inspection, the Company will process the applicable refund within seven (7) business days of approval. However, total refund processing time may extend up to twenty-one (21) business days, depending on transit time, customs clearance where applicable, and the processing timelines of the Customer's financial institution.

The Company is not responsible for delays in refund posting attributable to the Customer's financial institution. For questions regarding refund status, the Customer may contact help@slotpro.store.

Once a refund has been processed and issued, the underlying return transaction shall be deemed fully resolved and closed.

11. Incorrect Delivery Address

The Customer bears sole responsibility for ensuring the accuracy of the delivery address submitted at the time of checkout. In the event that the Customer provides an incorrect or incomplete delivery address, the Company will make reasonable efforts to accommodate address corrections if notified prior to order dispatch.

Once an order has been dispatched, the Company is unable to redirect or intercept the shipment. No refund will be issued for items dispatched to an incorrect delivery address provided by the Customer. The Company shall bear no liability for loss, non-delivery, or damage resulting from an incorrect address supplied by the Customer.

12. Acknowledgment and Agreement

By submitting a return request through the Company's Return Center, the Customer expressly acknowledges and agrees to the following:

  • Returns must be formally authorized in writing prior to the shipment of any returned item. Submission of a return request does not constitute automatic approval.
  • A Return Authorization reference number must be obtained prior to shipping any item back to the Company.
  • Unauthorized returns will not be accepted, processed, or refunded.
  • The Customer has read, understood, and agrees to the Return & Refund Policy as published on slotpro.store.
  • Upon issuance of the agreed refund, the return will be considered fully resolved and no further claims in connection with the same transaction will be entertained.

13. Contact Information

For all return, refund, and policy inquiries, please contact SlotPro customer support at:

Email: help@slotpro.store Website: slotpro.store

This policy is subject to change without prior notice. The version published on slotpro.store at the time of your purchase governs your transaction.